TERMS AND CONDITIONS OF SALE

1. Preambule

The website bonnemaison.fr (hereinafter referred to as “the Website”) is published by the company CHUBERB, a French Simplified Joint Stock Company (SAS) with a share capital of €240,000, whose registered office is located at 34 rue Sommeiller, 74000 Annecy, France, registered with the Lyon Trade and Companies Register under number 788 747 780, with VAT number FR35 788 747 780 (hereinafter referred to as “CHUBERB”).

All orders placed on the Website are subject to these Terms and Conditions of Sale (TCS). CHUBERB reserves the right to amend them at any time. The applicable version of the TCS is the one in force at the time the order is placed.

Acceptance of these TCS by the Customer is materialized by checking the box stating: “I accept the general terms and the privacy policy.” The Customer declares having the legal capacity to enter into a contract or being validly represented.

2. Customer account

To place an order, the Customer must create an account by providing accurate and complete personal information. The Customer undertakes to update this information in case of modification. In case of error in the delivery address, CHUBERB cannot be held responsible for the impossibility to deliver the order.

3. Products

The products offered for sale are described and presented with the utmost care on the Website, within the limits of available stocks. These products are covered only by the statutory warranties provided by law.

CHUBERB takes great care in the presentation and description of its products to best inform the Customer. However, in the event of non-conformity between the delivered product and its description on the Website, the Customer may exercise the right of withdrawal.

4. Order

An order is confirmed when the Customer validates the basket and proceeds to payment. This validation constitutes a sales contract.

CHUBERB reserves the right to refuse any order in the event of a dispute or non-compliance with these TCS. An order confirmation will be sent to the Customer by email.

5. Prices and payment

Product prices (each product referring to one or several pairs of socks) are displayed in euros, including all taxes (VAT included) for the European Union, excluding shipping fees.

For deliveries outside the European Union, prices are displayed excluding taxes. The Customer acknowledges being considered the official importer and may be required to pay customs duties or import taxes according to the applicable legislation in the country of delivery.

CHUBERB reserves the right to modify prices at any time, but products will be invoiced based on the rates in force at the time of order validation, subject to availability.

Products remain the property of CHUBERB until full payment of the price.

Products must be paid in full at the time of ordering. Payment may be made by credit card, Google Pay, Apple Pay, PayPal, Bancontact, Klarna, Twint, or any other secure payment method offered on the Website via the Stripe platform (SSL protocol). No banking data is stored by CHUBERB.

6. Delivery

Orders are shipped within 72 business hours following receipt of payment. Delivery is made to the address provided by the Customer.

The Customer must ensure that all delivery details (street number, building, code, access information, etc.) are accurate and complete. CHUBERB cannot be held responsible for delays or delivery errors resulting from incomplete or incorrect addresses.

Risk is transferred to the Customer upon receipt of the package by the Customer or a designated third party. In case of delivery delay exceeding 15 days (excluding force majeure), the Customer may cancel the order by registered letter and obtain a refund within 14 days.

If the package is damaged, the Customer must notify both the carrier and CHUBERB as soon as possible.

7. Right of withdrawal

In accordance with Article L221-18 of the French Consumer Code, the Customer has 14 days from receipt of the order to exercise the right of withdrawal without reason.

Products must be returned at the Customer’s expense to the following address:

CHUBERB – Bonne Maison
34 rue Sommeiller
74000 Annecy – France

Returned products must be in their original packaging, unworn, unwashed, and accompanied by the order number.

Refunds will be issued within 14 days after receipt of the returned items, including initial delivery costs (excluding express delivery).

8. Statutory warranties

The Customer benefits from statutory warranties under Articles L217-3 et seq. of the French Consumer Code and Articles 1641 et seq. of the French Civil Code.

• Legal warranty of conformity: the Customer has two years from delivery to act and may choose between repair or replacement of the non-conforming product.
• Warranty against hidden defects: the Customer may request cancellation of the sale or a price reduction if a hidden defect renders the product unfit for its intended use.

9. Personal data protection

Personal data collected on the Website are processed by CHUBERB, acting as data controller, in accordance with Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act.

The Customer has the right to access, rectify, erase, limit, oppose, and request portability of their data by contacting: contact@bonnemaison.fr.

Data are kept for the time necessary to manage the commercial relationship and may be transmitted to technical providers involved in order processing and delivery.

10. Consumer mediation

In the event of a dispute not resolved amicably, the Customer may refer the matter free of charge to the consumer mediator to which CHUBERB is affiliated:

E-commerce Mediator of FEVAD
www.mediateurfevad.fr

Customers may also use the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr

11. Customer service

For any questions, complaints or requests for information, the Customer may contact:

CHUBERB – Bonne Maison
34 rue Sommeiller, 74000 Annecy – France
Email: contact@bonnemaison.fr
Phone: +33 4 50 52 41 70
Hours: Monday to Friday, 10:00–16:00 (CET).

12. Governing law and jurisdiction

These Terms and Conditions of Sale are governed by French law. In the event of a dispute, only the French courts shall have jurisdiction. If the Customer is a consumer residing in another EU member state, proceedings may be brought before the courts of the Customer’s place of residence.

ANNEX – STANDARD WITHDRAWAL FORM

(To be completed and returned only if you wish to withdraw from the contract)

To: CHUBERB – Bonne Maison
34 rue Sommeiller, 74000 Annecy – France
Email: contact@bonnemaison.fr

I hereby notify my withdrawal from the contract for the purchase of the following goods:

• Order number: __________________________
• Ordered on: ____________________________
• Received on: ___________________________
• Customer name: ________________________
• Address: ______________________________
• Signature (if sent on paper): ____________
• Date: _________________________________